Terms of Service

Overview

This website is operated by Blackwater Soap Guild. Throughout the site, the terms “we,” “us,” and “our” refer to Blackwater Soap Guild.

By visiting our website, purchasing from us, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms apply to all visitors, customers, and other users of the website.

If you do not agree to these Terms, please do not use the website or purchase our products.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or other material intended to interfere with the operation or security of the website.

Violation of these Terms may result in termination of your access to our services.

2. Products and Services

We make reasonable efforts to display our products as accurately as possible.

Because our products are handmade in small batches, slight variations in color, texture, swirl patterns, appearance, or other visual characteristics may occur. These variations are normal and do not necessarily indicate a defect.

Colors may also appear differently depending on your screen or device.

Product descriptions, scents, photographs, ingredients, availability, and other information may be updated from time to time.

We reserve the right to:

• Limit quantities available for purchase.

• Discontinue products at any time.

• Limit sales to certain individuals, households, geographic regions, or jurisdictions.

• Refuse or cancel orders when reasonably necessary.

3. Product Use

Our products are intended for external use only unless specifically stated otherwise.

Customers are responsible for reviewing ingredient information before using a product, particularly if they have known allergies or sensitivities.

We recommend discontinuing use if irritation or an adverse reaction occurs.

Information provided on our website is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any medical condition.

Our products and website content are not substitutes for professional medical advice.

4. Orders

We reserve the right to refuse, limit, or cancel any order at our discretion.

This may include orders that appear to:

• Be fraudulent.

• Contain incorrect billing or payment information.

• Violate purchase limits.

• Be intended for unauthorized resale.

• Abuse promotions, refunds, exchanges, or other store policies.

If we cancel an order after payment has been collected, we will refund the applicable amount.

You agree to provide accurate and current billing, shipping, payment, and contact information when placing an order.

5. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice.

We reserve the right to correct pricing errors.

If an obvious pricing or listing error affects an order, we may contact you to provide the option to proceed at the correct price or cancel the order for a refund.

Applicable taxes and shipping charges will be displayed during checkout when required.

6. Shipping

Shipping and fulfillment are governed by our Shipping Policy.

Delivery dates or transit times provided by us or by shipping carriers are estimates and are not guaranteed unless specifically stated otherwise.

Once an order has been transferred to a shipping carrier, delays caused by the carrier, weather, natural disasters, transportation disruptions, or other circumstances outside our reasonable control may occur.

If you experience an issue with your shipment, please contact us and we will do our best to assist.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged products, defective products, and incorrect orders are governed by our Return & Refund Policy.

By making a purchase, you agree to the conditions outlined in that policy.

8. Accuracy of Website Information

We make reasonable efforts to ensure that information on our website is accurate.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information at any time.

9. Intellectual Property

Unless otherwise stated, the content available through Blackwater Soap Guild, including:

• Brand names

• Logos

• Product names

• Product descriptions

• Artwork

• Graphics

• Photography

• Website design

• Written content

• Characters

• Stories

• Lore

• Worldbuilding

is owned by or licensed to Blackwater Soap Guild and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, publish, or commercially use our content without prior written permission.

Purchasing a product does not grant ownership or licensing rights to the intellectual property associated with that product.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, ecommerce platforms, social media platforms, or other websites.

We are not responsible for the content, privacy practices, availability, or actions of third-party services.

Your use of third-party websites or services may be subject to their own terms and policies.

11. Reviews, Comments, and Other Submissions

If you submit reviews, comments, photographs, feedback, suggestions, or other content to us, you represent that you have the right to provide that content.

You may not submit content that is unlawful, abusive, threatening, defamatory, obscene, misleading, infringing, malicious, or otherwise inappropriate.

We reserve the right to remove submitted content when reasonably necessary.

If you voluntarily provide feedback or suggestions regarding our products or business, we may use that feedback without obligation to compensate you.

12. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

13. Prohibited Uses

You may not use our website or services:

• For unlawful purposes.

• To violate applicable laws or regulations.

• To infringe upon intellectual property rights.

• To harass, threaten, abuse, or discriminate against others.

• To submit false or misleading information.

• To distribute malware or malicious code.

• To collect personal information about others without authorization.

• To interfere with the security or operation of the website.

• To attempt to circumvent store policies or security measures.

• To engage in fraudulent activity.

We reserve the right to restrict or terminate access for violations of these Terms.

14. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, and content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms limits warranties, rights, or protections that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by law, Blackwater Soap Guild and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Where liability cannot legally be excluded, our liability will be limited to the greatest extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Blackwater Soap Guild and its owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, or expenses arising from your violation of these Terms, misuse of the website, or violation of the rights of another person.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect.

18. Termination

We may suspend or terminate access to our website or services if we reasonably believe a user has violated these Terms, engaged in fraudulent activity, or misused our services.

Obligations incurred before termination will continue where applicable.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on our website, constitute the agreement between you and Blackwater Soap Guild regarding your use of our website and services.

20. Governing Law

These Terms and any separate agreements through which we provide services will be governed by the applicable laws of the Commonwealth of Kentucky and the United States, without regard to conflict-of-law principles.

Nothing in this section limits any consumer rights that apply to you under applicable law.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The most current version will be posted on this page. Changes become effective when published unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

22. Contact Information

Questions about these Terms of Service may be sent to:

Blackwater Soap Guild
Email: support@blackwatersoapguild.com